How To: Process Request for Extension of Time

A legal service provider may request additional time to complete work on an Order.

It’s important to know how to action these requests because:

• Service Level Agreements (SLAs) may apply to the Client for the timely processing of requests
• Delays in processing may affect compliance and performance obligations
• Taking prompt action helps ensure budgets and project timelines remain accurate and up to date

How to action a request for extension of time:

1. Select Worklist > All from the LPG menu

   • NOTE: Users can action EOT requests from various screens. These include the Matter Screen or the Matter > Find Order search screen

     

2. Click Request for Extension of Time under the Orders Tab section

   

3. Click the Action/Acquire/Takeover button next to the EOT request

   

4. Scroll to the bottom of the page to view the new end date (N1) submitted by the LSP and reason for the extension (N2)
   • Note: If the proposed new end date is later than the matter end date, you will receive a warning (N3). If you are the matter owner and accept the EOT request, the matter end date automatically extends. If you are not the matter owner, the matter end date must be extended by the current matter owner.

5. Click Reject Extension Request (N4) or Approve Extension Request (N5)
   • Note: If the Reject Extension Button is clicked. A pop-up window will be displayed so the rejection reason can be given to the LSP