Before you begin

You need to be set up with an LPG account and roles before you can log in to LPG and access online help.

User Guides 

There is a suite of LPG User Guides that explain how to perform key tasks in LPG.  The User Guides generally focus on procedural workflow, detailing the steps required to perform a task. Where possible, graphics (screen shots) have been included to provide visual assistance. Some of the guides also include a ‘Tips & Troubleshooting’ section to provide further guidance.

1. On the Title Bar, select Help.

The LPG Help Center opens displaying a list of available LPG user guides.

2. The User Guides are sorted into Getting Started, Learn the essentials and Optimise 

3. Clicking on the Reference Guide name will open the Document in the Help Window.

Frequently Asked Question

The Frequently asked questions list on the “Home” screen (starting page when you log in to LPG) provides answers to those questions that have been most frequently directed to our Support Team.

1. You can return to the Home screen from any location in LPG by clicking the LPG logo top left of screen.

The Home screen appears.

2. Click any of the links under the Frequently Asked Questions

N1 - The Frequently Asked Questions window opens with the answer to the selected question displayed.

3. To jump to the top of the Frequently Asked Questions window, press CTRL + HOME on the keyboard.

The window scrolls to the top where the list of FAQs is displayed.

4. Click any of the links to jump to the answer in the Frequently Asked Questions

Context Sensitive Help

1. Many screens within LPG contain on-screen instructions to perform the task related to that screen. Carefully read and follow any on-screen instructions.

2. On certain screens, particularly in those areas that are accessed less frequently such as Contract Maintenance, an information icon  is presented to the user to offer a reminder and some guidance on what to do next.

3. Clicking on the icon presents some context-specific help