Set Your Personal Messaging Preferences

Procedure:

1. On the LPG menu select Users > My Contact Details.
   
   
   
    
2. The My Contact Details screen appears with the Details tab selected.
    
   
    
3. Click the Messaging Preference tab.  
    The message options are displayed.
   - If you are the Primary Contact for your company and the LPG Sys Admin has switched on Email Reminders to the Primary Contact, you will receive certain email notifications regardless of the personal settings you make. The LPG Sys Admin specifies who the Primary Contact is for the company.
   - If you are a Workgroup (Resource) Supervisor and the LPG Sys Admin has switched on Email Reminders for Supervisors (N2), you will receive Supervisor-related email notifications regardless of the personal settings you make. The LPG Sys Admin specifies in your User Profile if you are a Supervisor.
   - If your company’s LPG Sys Admin has enabled Users to set their own preferences, you have the ability to set the email notification preferences listed in the User Preference(s) section.

   NOTE: See section Tips & Troubleshooting at the end of this user guide for details of various types of notification over which most LPG users have no control.

 
4. Tick or untick the checkboxes to set your email notification preferences for each “trigger” event.  
   
    
5. After setting your preferences, click the Save button.
   N6 - A confirmation message appears above the User Preference(s) section of the screen.
    
   

Tips & Troubleshooting

1. Certain notifications (such as SLA breaches) are configured by the Panel Administrator on each Contract.
2. If your company’s LPG Sys Admin has nominated you as a Contact person for the company, you will receive certain related email notifications.