Before you begin

NOTE: Only Orders that are relevant to your Roles, Workgroups and Invoiced Entity are visible.

Procedure

There are a number of ways to locate work in the LPG and the method you use may determine what can be done once you locate your work.

Search menu options Vs Find menu options

These two menu options DO NOT work the same way and may produce different results.

• N1 - Search options, accessed from the Worklist menu, only retrieve Orders or Invoices that you are able to action. The results from the Search filters are displayed in “Worklists” according to the status of the orders / invoices. If Orders / Invoices are cancelled or complete, they cannot be found using the Search Order / Search Invoice
• If the Order/ Invoice has moved to the Provider side for them to action, it can also be accessed from the Viewable worklist (N2) which open the View Order/ View Invoice screens from which only some very specific actions can be taken (ie recall, modify details, copy, request stop)
• N3 - The My Work function can also be used to conduct and save detailed searches for Orders, Invoices and Matters. See topic My Work Overview and Search.
• N4 - Orders can be found using the Find Matter by Orders This is a broader search tool because it finds all Orders regardless of status.
• N5 – Find options exist for other non-order searches.

Filters

All find and search screens in the LPG have filter selections at the top of the screen to enable you to refine your search.  Because LPG is highly customisable, the fields on your screen may vary slightly from those shown below.  On some filters, default input values will appear – this is to reduce the possibility of a user unintentionally initialising an extremely large search by clicking on the Search button without making any selections.

The filters are comprised of many different types of fields. On the Search Orders screen:

• N1 – dropdown lists are available that enable selection of one item from a list of up to 30 items.
• For larger lists (N2), the magnifying glass search icon opens a popup screen to assist you to search for a particular value.  Once selected, this value will be written back to the filter.
• N3 - In many of the text search fields you can type part of a word and LPG will search for anything that matches.
• A date picker is provided to assist with selection on Date search fields (N4). Many date fields are presented in pairs to enable a From and To range to be specified. 
• N5 – System Administrators can create custom fields on Orders which are specific to your organisation. Use the Search Attribute fields to perform searches based on these user-defined Order fields. This can be done by:
  1. Selecting the user-defined field that you wish to filter by from the drop down list
  2. Selecting the required value associated with this field
• N6 - Once your search criteria are defined, click the Search

Action Screens

Action screens can only be accessed by clicking on a Acquire, Takeover or Action button on a worklist screen.  From the screen that is subsequently opened, the user is able to move the order / invoice through its life-cycle by providing more information or verifying details / submissions from Providers.  These actions change the status of the order/invoice.

View Screens

To open a View screen, click on the Order Id / Invoice No from a Matter View screen, a Viewable worklist or the results of a My Work search.

The only actions available from the Maintain Invoice screen (the View Screen for Invoices), are:

Whilst the actions available from the View Order screen are:

The options presented to the user vary depending on the user’s roles, what the Order status is and where the View Order screen was opened from.  The Recall button is only shown on the View Order screen opened from a Viewable worklist.  See topic Recall, Stop or Cancel for more details.