Glossary terms

Budget

The Legal Firm’s estimate of the cost of Fees and Incidentals

Cost estimate

Contract

A contract in LPG defines the relationship between the Customer and Provider and enables engagements to be issued.  It is a description of the terms of trade in which certain aspects of the agreement are defined, including KPI metrics and compliance requirements.

Deliverable

A work instruction that requires delivery of evidence for completion

Deliverable Order

Engagement

an offer of engagement to a Legal Firm

Engagement Order

Invoiced Entity

the entity that the Legal Firm will be submitting their invoice to

·    Scheme Agent

·    Claims Agent

·    Govt Department

·    Customer

·    Client

Items

Items are the discrete, quantifiable units that specify the scope of what needs to be done on a matter. An item has a rate, a unit of measure (i.e. Hour, day) and a type (ie fixed, variable, capped) which determine its behaviour on the work order.

Sub-tasks

KPI

Key Performance Indicator – a method of quantifying a Provider’s performance

LPG No. (number)

A system-generated Matter identifier

·    Matter Id

·    Matter Number

Matter

Legal matter pertaining to a Claim

Member

In relation to a user's profile, this option identifies a user as belonging to a specific workgroup and role, thus giving them the ability to action any related work items.

Milestones

User-definable events that can be created for matters or orders that have a target completion date.  Milestone functionality allows the tracking of successful completion of these events

Order

A work request

·    Task

·    Job

·    Engagement

·    Deliverable

Payment Claim

A request for Payment

·    Docket

·    Bill

Rates

The price of delivering Items that contribute to the cost of service

·    Schedule of Rates

·    Contract Prices

Role

A term used to define variable access rights to the LPG

Profile

Rota

The equal distribution of engagements of Legal Firms

SLA

Service Level Agreement – the contractually agreed timeframes in which certain tasks must be completed.

Supervisor

In relation to a user's profile, this option is used in addition to Member access, giving the user the ability to takeover any work item currently owned by another user. 

Survey

Surveys contribute to the provider ratings and are an important tool for measuring Customer satisfaction with providers and their performance. Surveys must be completed before a matter is closed. 

Workgroup

An identified group of people with the responsibility to deal with a specific set of Matters.  Grouping may be by Panel Type or functionality (e.g. Accounts).  Only members of a workgroup will have access to matters, orders or invoices that have been assigned to that workgroup.   The user can be associated to one or more workgroups.

·    Department

·    Resource Group

·    Team

Worklist

A Worklist is used by both Claims Agents and Legal Firms to view, move and action allocated workloads.