LPG Release Notes

DevOps Changes:

Further DevOps improvements will again necessitate all users resetting their passwords as part of this release.

ALL users will need to define a new password that meets the following requirements:

• Password must have at least 8 characters
• Password must contain both upper and lower case letters
• Password must contain at least 1 digit
• Password must contain at least 1 special character

To create a new password, users must enter their valid LPG User Id and click on the ‘forgot your password’ link on the LPG login screen.  A verification code will be sent to the email that is associated to the User Id in LPG.  Ensuring each user’s email address is valid and unique to that user prior to the release is critical. 

Users will be taken to a new ‘Change Password’ screen where they will need to input the verification code that was emailed to them and their new password and then click on the ‘Change Password’ button.  They will then be returned to the login screen where you just need to click on the Login button to get into LPG.  Users are required to reset their passwords every 90 days. 

The help guide below covers the process around resetting passwords in more detail:

How to Reset your Password

Reporting Changes:

An update has been applied to the reporting portal in LPG – the changes are primarily to the User Interface (layout) without significant change to functionality or existing reports.

The changes that users may experience are:

• Updated presentation of home page

• The Ad Hoc visualisation selector now lets you choose crosstab or table and the chart selection includes a sidebar for chart categories.
• Users can select colours in ad hoc charts and Ad hoc and dashboard designers have a new colour picker interface
• A new ‘distinct value’ selector in Ad Hoc designer hides duplicate rows, making tables shorter and easier to read
• Dashboards contain some new navigation and dashlet options
• Pagination is now available in input controls which assists performance and management of large lists
• Users can now schedule a report directly from the Report Viewer
• Hyperlink setting have been added for Crosstab and Table Ad Hoc view dashlets in Dashboards

All reporting guides in the Help Centre have been updated to reflect these changes.

MyWork Changes:

The following improvements have been made to the MyWork to facilitate searching for matters /orders that require your attention:

• The attribute fields in the Matter filter criteria section of MyWork are now populating correctly for providers. This enables providers to select from a list of any attributes that may have been defined for use on Matters, either by iCare or by themselves. The attributes displayed in the list identify the customer and whether the attribute is still in use.
• The Order filter criteria section in MyWork have had the following redundant fields removed from display: Location fields and ‘Boots on the Ground’ indicator
• For the ‘Activity’ entity in MyWork, users now have the ability to filter by Matter Status and Order Status to enable results to be limited to active matters or orders, if required. These two status fields will now also display in the results for Activity searches.

User Guide Changes

The LPG Help Centre is a useful source of information if you have any uncertainty about how things work in LPG.  The following improvements have been made:

• The tooltip that was presented when hovering over the User Guides and Report Guides options in the Library menu in LPG now correctly references Legal Panel Gateway rather than Contractor Solutions.
• New text is now displayed at the bottom of the User Guides and Report Guides screens (accessed from the Library menu) advising users how to find the LPG help guides. A link in the message opens the LPG Help Centre.
• When accessing the LPG Help Centre, the Help Centre will now open full-screen in a new tab enabling users to easily switch between LPG and the help articles they are viewing.

General Support Changes

Improvements

• The text in the email sent to users who are resetting their passwords has been updated to request that users check their Junk, Spam or Deleted folders if the email was not received in their inbox.
• When using attributes to search for matters, the text attributes (ie Worker’s Name) will now allow partial text searches. This means that if the user is searching for matters by Workers Name, for example, they can enter any part of the name that they are confident about, and the search will retrieve all matters that have worker’s name that contains that text.  The search is also no longer case specific.
• All changes to a user’s profile or their permissions are now fully detailed on the history tab of that user. The History tab is now accessed via a link on the Edit User and Edit User Profile screens.
• In LPG, matter ownership is automatically assigned to the user who created the matter. Previously, this could be changed by a supervisor taking over the matter or by the owner releasing the matter so that it can be acquired by someone else.  After this release, the current Matter Owner will be able to reassign ownership of their Matter from the Update Matter screen
• A new help icon has been introduced on the Update Matter screen that explains the constraints that may impact an attempt to move a matter to a particular status.

Resolved Issues

• A small correction has been applied to the Verification code email that was sent to users who clicked on the ‘forgot your password link’. All users will now receive an email advising that the password will expire in ‘1 hour’ instead of ‘24 hours’, as previously displayed.
• The text on the welcome email to new LPG users has been corrected to no longer reference ConSol. All reference to ConSol have now been replaced with Legal Panel Gateway or LPG.
• The issue that was stopping un-transmitted Engagement orders from being cancelled if all Deliverables had already been cancelled has now been resolved.
• Next SLA dates are now correctly being updated if a variation request from the LSP has been recalled and cancelled. Previously the variation approval SLA date was not being cleared – it is now being correctly replaced with the order end date which is the next target SLA for Work in Progress orders.
• The issue that was causing an error to be displayed when trying to update an order to replace a key person who was no longer active in LPG has now been resolved.